1bf16b419SMatthias Seidel<?xml version="1.0" encoding="UTF-8"?> 2bf16b419SMatthias Seidel 3bf16b419SMatthias Seidel<!--*********************************************************** 4bf16b419SMatthias Seidel * 5bf16b419SMatthias Seidel * Licensed to the Apache Software Foundation (ASF) under one 6bf16b419SMatthias Seidel * or more contributor license agreements. See the NOTICE file 7bf16b419SMatthias Seidel * distributed with this work for additional information 8bf16b419SMatthias Seidel * regarding copyright ownership. The ASF licenses this file 9bf16b419SMatthias Seidel * to you under the Apache License, Version 2.0 (the 10bf16b419SMatthias Seidel * "License"); you may not use this file except in compliance 11bf16b419SMatthias Seidel * with the License. You may obtain a copy of the License at 12bf16b419SMatthias Seidel * 13bf16b419SMatthias Seidel * http://www.apache.org/licenses/LICENSE-2.0 14bf16b419SMatthias Seidel * 15bf16b419SMatthias Seidel * Unless required by applicable law or agreed to in writing, 16bf16b419SMatthias Seidel * software distributed under the License is distributed on an 17bf16b419SMatthias Seidel * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY 18bf16b419SMatthias Seidel * KIND, either express or implied. See the License for the 19bf16b419SMatthias Seidel * specific language governing permissions and limitations 20bf16b419SMatthias Seidel * under the License. 21bf16b419SMatthias Seidel * 22bf16b419SMatthias Seidel ***********************************************************--> 23bf16b419SMatthias Seidel 2494e420e4Smseidel<helpdocument version="1.0"> 25bf16b419SMatthias Seidel<meta> 26bf16b419SMatthias Seidel<topic id="textsharedguideerror_reportxml" indexer="include" status="PUBLISH"> 27bf16b419SMatthias Seidel<title xml-lang="en-US" id="tit">Error Report Tool</title> 28bf16b419SMatthias Seidel<filename>/text/shared/guide/error_report.xhp</filename> 29bf16b419SMatthias Seidel</topic> 30bf16b419SMatthias Seidel</meta> 31bf16b419SMatthias Seidel<body> 3294e420e4Smseidel<bookmark xml-lang="en-US" branch="index" id="bm_id3150616"> 3394e420e4Smseidel<bookmark_value>Error Report Tool</bookmark_value> 34bf16b419SMatthias Seidel<bookmark_value>reports;error reports</bookmark_value> 35bf16b419SMatthias Seidel<bookmark_value>crash reports</bookmark_value> 36bf16b419SMatthias Seidel<bookmark_value>activating;Error Report Tool</bookmark_value> 37bf16b419SMatthias Seidel</bookmark><comment>MW changed "reporting..." to "reports;"</comment> 38*b426ac2bSmseidel<paragraph xml-lang="en-US" id="hd_id3150616" role="heading" level="1" l10n="U"><variable id="error_report"><link href="text/shared/guide/error_report.xhp" name="Error Report Tool">Error Report Tool</link> 39bf16b419SMatthias Seidel</variable></paragraph> 40*b426ac2bSmseidel<paragraph xml-lang="en-US" id="par_id3153345" role="paragraph" l10n="U">The Error Report Tool starts automatically when a program crash occurs.<comment>removed sentene about manually - i96770</comment></paragraph> 41*b426ac2bSmseidel<paragraph xml-lang="en-US" id="par_id3147088" role="paragraph" l10n="U">The Error Report Tool gathers all necessary information that can help the program developers to improve the code, so that in later versions this error can possibly be avoided. Please help us to improve the software and send the generated error report.</paragraph> 42*b426ac2bSmseidel<paragraph xml-lang="en-US" id="hd_id3148538" role="heading" level="2" l10n="U">Starting the Error Report Tool</paragraph> 43*b426ac2bSmseidel<paragraph xml-lang="en-US" id="par_id3149811" role="paragraph" l10n="U">With most program crashes the Error Report Tool will start automatically.</paragraph> 44*b426ac2bSmseidel<paragraph xml-lang="en-US" id="hd_id3154046" role="heading" level="2" l10n="U">Completing the Report</paragraph> 45*b426ac2bSmseidel<paragraph xml-lang="en-US" id="par_id3147335" role="paragraph" l10n="U">On the main Error Report Tool dialog, you can enter some additional information that may help the developers to localize the error. For example, if the error only appears after a change in your hardware or software environment, or if you clicked on a button, please include that information.</paragraph> 46*b426ac2bSmseidel<paragraph xml-lang="en-US" id="hd_id3159399" role="heading" level="2" l10n="U">Sending the Error Report</paragraph> 47*b426ac2bSmseidel<paragraph xml-lang="en-US" id="par_id3150504" role="paragraph" l10n="U">The Error Report Tool uses the HTTP PUT / SOAP protocol to send the report data. You may optionally enter some descriptive text that will help us to identify the context of the program crash. Then click the <emph>Send</emph> button.</paragraph> 48*b426ac2bSmseidel<paragraph xml-lang="en-US" id="par_id3149670" role="warning" l10n="U">You will not get an answer to your error report. If you need support, please visit the <link href="text/shared/main0108.xhp">support forum</link> on the Internet.</paragraph> 49*b426ac2bSmseidel<paragraph xml-lang="en-US" id="par_id3153526" role="paragraph" l10n="U">You may choose to respond to questions that the developers may have about the reported error. Mark the check box if you allow to be contacted by e-mail, should additional information be required. By default this box is not marked, so you will not get any e-mail.</paragraph> 50*b426ac2bSmseidel<paragraph xml-lang="en-US" id="hd_id3150792" role="heading" level="2" l10n="U">What Data is Sent?</paragraph> 51*b426ac2bSmseidel<paragraph xml-lang="en-US" id="par_id3154366" role="paragraph" l10n="U">The error report consists of several files. The main file contains information about the error type, operating system name and version, memory usage, and the description that you entered. You can click the <emph>Show Report</emph> button on the main dialog of the Error Report Tool to view what will get sent in the main file.</paragraph> 52*b426ac2bSmseidel<paragraph xml-lang="en-US" id="par_id3151177" role="paragraph" l10n="U">In addition, relevant memory contents and stack traces are gathered by some system standard tools ("dbhhelp.dll" on Windows systems, "pstack" on UNIX systems). This information will be sent also.</paragraph> 53bf16b419SMatthias Seidel</body> 54bf16b419SMatthias Seidel</helpdocument> 55